Privacy Policy

1. Information We Collect

We collect different types of information to provide and improve our services:

1.1 Personal Information

When you make a booking or sign up, we may collect:

• Full Name
• Email Address
• Phone Number
• Payment details (processed securely via third-party payment gateways)
• Government-issued ID (if required for booking verification)

1.2 Non-Personal Information

We automatically collect certain non-identifiable data when you visit our website, including:

• IP address
• Browser type and version
• Device information
• Cookies and tracking data

1.3 Booking and Transaction Data

• Hotel and car rental booking details (dates, locations, preferences)
• Payment transactions and refund history

2. How We Use Your Information

We use your data to:

• Process bookings and payments
• Communicate with you about your reservations and support requests
• Improve our website functionality and user experience
• Send promotional offers (you can opt out anytime)
• Prevent fraud and ensure security

3. How We Share Your Information

We do not sell your data. However, we may share it in the following cases:

• With accommodation and car rental partners to confirm your booking
• With payment processors to complete transactions securely
• With legal authorities if required by law for fraud prevention or compliance
• With third-party analytics providers (such as Google Analytics) to improve our services

4. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

We use cookies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, modify, or delete your personal data
• Opt out of marketing communications
• Request a copy of your data

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies.

8. Children’s Privacy

Duksaa is not intended for children under 18 years. We do not knowingly collect their data.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Contact Us

For questions about this Privacy Policy, contact us at: contact@duksaa.com. You can also exploit our social accounts.